Casinos often reward their most loyal players through their VIP programs. On this page, we will be going over everything you need to know about being a VIP Player.
VIP Programs Guide
A VIP program is a way for casinos to reward their most loyal customers by giving them more benefits and bonuses than a regular casino player. You can either earn points by playing or you will get an invitation from the VIP account manager of the casino.
Best Casino VIP Programs
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Benefits
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200% up to €2000 + 50 FS |
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Benefits
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Up to €200 + 25 FS |
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Benefits
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Up to €400 |
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Benefits
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200% up to €500 + 50 FS |
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Benefits
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200% up to €500 + 50 FS |
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Benefits
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100% up to €500 + 200 FS |
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Benefits
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100% up to €400 + 200 FS |
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Benefits
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100% up to €500 + 200 FS + €5 Free |
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Benefits
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100% up to €300 + 100 FS |
How Do I Join a VIP Program?
There are at least two different types of VIP Programs out there, Level-up VIP Programs or Invite-Only VIP Programs. Both types of loyalty programs are very beneficial in their own way. A Level-Up VIP Program is often automated from the day you first deposit and start playing. You would usually be able to follow your VIP progress on your account, to see how far you have come to achieve VIP status and how far off you are from the next VIP status. When it comes to an Invite-only VIP Program, it is up to the VIP account manager to decide when you are invited to their VIP Program. This often happens after you show some loyalty towards the casino.
Pros and Cons of Being a VIP Player
- An account manager providing you with personalised support and quicker withdrawal approvals.
- As a VIP Player, you can expect to receive exclusive promotions tailored to your own game activity.
- You and a plus 1 could be invited to exclusive events ranging from getaway trips to major sporting events.
- As a VIP player, the minimum deposits required will be of a higher values than regular players.
- There is no guarantee that you will receive an invite to an exclusive VIP program.
- The excitement of being a VIP player could cause you to take decisions leading to potential gambling issues.
Benefits of Being a VIP
As a VIP player, you will receive numerous benefits from the casinos. On top of all the different VIP bonuses, we have listed a few examples of other VIP benefits that come with loyalty programs:
VIP Account Manager
When you become a VIP player, you will have your own personal VIP account manager to assist you with the highest service level and make sure you will have the best VIP experience out there. From your VIP account manager, you can expect professional support, better bonus deals. You can also expect to get your withdrawals approved straight away. Instead of waiting approximately 12 hours to get your pending withdrawal approved, you can just contact your account manager, and it will be approved on the spot.
Account managers usually work after office hours providing fast and prioritised support which will be very beneficial should you require assistance outside of support working hours. You can contact your account manager via phone, SMS, WhatsApp or Skype.
Bespoke VIP Promotions
On top of regular VIP bonuses, some casinos offer tailor-made deals for their VIP players only. Some examples can be higher payout limits, potential deposit fee back as an additional cashback, game-specific bonuses and so on. Often, these bonuses are customised to suit your gameplay. These promotions are usually negotiable which you can discuss with your VIP account manager. In addition to this, some VIP offers could also include lower wagering requirements making them more worth your while than regular offers.
Most casino loyalty programs gift the players a tailored bonus or physical gift to celebrate their birthday. Some casinos even gift rewards just as a thank you to the player for showing loyalty to them.
VIP Events
A VIP event is an experience that is given to you free of charge, as a thank you for being a loyal player at the specific casino. There are different types of VIP events, some examples can be: a weekend trip to a big city for you and a plus one, tickets to a huge sports event in London or an all-inclusive trip to Las Vegas. When becoming a VIP player, there is a possibility that you will be invited to an exclusive VIP event by your VIP account manager. However, these events can also be won as the first prize in a casino tournament.
Customers are usually allowed to invite one extra person to the event without any extra cost. It can either be a partner, family member or a friend. As long as the +1 is of age, depending on the destination.
Disadvantages of Being a VIP Player
Whilst being a VIP player entitles you to some great benefits, we can’t not mention certain disadvantages that come with being deemed a loyal player.
High Deposit Limits
Being a VIP player, you are expected to contribute a larger deposit than regular players, most especially if you are opting for a VIP bonus. Whilst the usual minimum deposit would be around €10-20, for a VIP bonus it could easily go up to the 100s.
Waiting for an Invite
If the casino has an exclusive VIP program, there’s no guarantee you’ll get an invite and the time it takes if you do end up receiving one. To get an invite, you would need to deposit frequently and wager it in hopes of attracting the attention of the VIP account manager.
Potential Gambling Issues
Being offered attractive benefits and the determination to reach the next VIP status/ level could lead to some players gambling more than they planned. It is important to not let the excitement and the rewards cloud your judgement.
Responsible Gambling for VIP Players
VIP players are usually the players who spend a larger amount of money and time on the casinos. Therefore, it is important that you are playing with money you can afford to lose and never chase a lost session at a casino.
Some tips to ensure a safe gambling experience
- Do thorough research on the casino and its offerings. If something sounds too good to be true, it usually would be the case. Remember to always choose a licensed casino.
- Stick to your budget and don’t chase losses. If you are having a bad day, the best thing you can do is to walk away.
- You can even set budget and time limits provided by the casino. Even though you might receive tailored bonuses, make sure that these are in line with your budget and spending limits.
- If you are ever feeling overwhelmed with the situation, you can opt for a cooling-off period (a 24hr period in which you won’t be able to place any wagers).
- If the cooling-off period is not enough, you can opt to self-exclude yourself for at least 6 months.
- Keep yourself updated with programs and organisations that offer support for gamblers who are facing some issues or feel overwhelmed.
For more information, head over to our responsible gambling guide.
VIP KYC Procedure
Regulated casinos are required to implement Know Your Customer (KYC) processes so that underage gambling, fraud, financial crimes such as money laundering are prevented. Usually, the customer support team will reach out to all players including VIP players, asking for the documents listed below. Some casinos have the option to upload documents from your account.
- ID Document;
- Proof of Address;
- Bank Statement;
- Source of Wealth (SOW) document (FS3, bank statement, payslip);
- Source of Funds (SOF) document (FS3, bank statement, payslip).
Players in the UK wishing to become VIP players may be subjected to further checks to establish player's affordability and potential gambling harm risk as well as verify that all KYC documents and other information are up to date.
Can I Lose My VIP Status?
If you accepted an invite to an exclusive VIP program and decide that it's not for you, speak to your account manager and ask to be removed from the VIP program. We recommend that you read the VIP program’s T&Cs properly to avoid any unpleasant surprises. As a VIP player, you also need to maintain your status. If you are inactive for a period of time, you may lose your VIP status.
VIP Programs FAQs
Take a look at some of our readers' frequently asked questions below.
What is a VIP Program?
A VIP program is used as a way for the casino to reward its most loyal players. Some casinos opt to have a level-up program in which all players are automatically entered and other casinos opt to have an invite-only program. Due to exclusivity purposes, only those who are contacted by account managers will receive an invite.
How to show loyalty towards a casino?
A loyal customer is a customer who spends more time and money on a casino than a regular player. When a VIP account manager notices that a player seems to enjoy the casino, s/he will reach out to you by email and make contact.
How to become a VIP player?
The best thing you can do to become a VIP player is to deposit, play and enjoy the casino of your choice. You can follow your VIP progress on your account from a Level-Up VIP Program, where you will see on what level you are at and then know what rewards you can expect from certain levels. In casinos where it is Invite-Only Programs, it is up to the Account Manager to decide when you are invited to the club. Make sure to have at least one communication channel open in your marketing preferences on the casino sites, so you don’t miss out on any VIP invitation to the casino or other exclusive bonuses.